1300 24 26 28

FAQ

Frequently Asked Questions

How do I place an order?

Customers are welcome to take advantage of our online shopping facilities for all orders.

Simply click on the product you’re interested in and ‘Add to cart’.

Follow the registration steps and you’re done! It’s that easy!

We offer nationwide delivery to all Australian suburbs via courier. We can provide you with full tracking numbers and guarantee dispatch within 24 hours of all cleared payments.


What's the postage price to my suburb?

To find out a quick rate on delivery to your home, please add the product to your shopping cart and continue through to the checkout

Scroll down and enter your Suburb, Post Code and select your State.
Once you enter those details there will be a new drop down option below with freight costs

If a shipping cost does not appear please email us and we’ll check for you.


Can we pick up from a depot to save postage costs?

Yes!  Our warehouse depot is based in Lansvale NSW 2166.  We invite all customers to pick up from our depot at no cost.

For interstate customers please email us your suburb and the item you’re interested in.  Our transport company has depots all over Australia and we’ll find the cost of getting the item shipped to a depot near you.

Many of our items are large and bulky goods, so picking up from a depot close to you could save you hundreds!


What payment methods do you accept?

We accept the following methods of payment:

– PayPal, Mastercard, Visa, Amex, Cheque, Direct Deposit, Money Order, Cash on Pickup

We are a registered Australian business and provide full tax invoices on all purchases.

Direct Deposit Details

  • Account Name: My Games Room
  • BSB: 062130
  • A/C: 10955547

Can you ship interstate?

Yes, we use a nation wide courier and can ship all items across all Australian suburbs.

For larger items we’ll provide your contact details to the courier so they can call on approach.


What's the difference between the Cocktail MKII and Cocktail Pro?

To help explain this we’ve written a dedicated page for it here:

https://www.mygamesroom.com.au/mkii-vs-pro/


What size room do I need for a pool table?

Check out our Pool Table Buyers Guide here:

https://www.mygamesroom.com.au/pool-table-buyers-guide/

 

Testimonials
Jamal - Party Hire
I would just like to say Thank You for what was hired from My Games Room. Everything was great and everyone had fun.
I would definitely hire more equipment for my next events from My Games Room.
Thankyou once again.
David (OLDER Kid) - Party Hire
What a great weekend. The games were awesome and the hit of the party. The “OLDER” kids had more fun than the teenagers. We will be back for more and next time it will 4 of the Battle Gear’s. Thank you so much.
Jackie - Party Hire
Thanks Guys. Third time and again—
Excellent service
Excellent products
See you again for sure.
Ben - Ultra Edition Platinum Pro
The team at My Games Room have provided me with exceptional customer service, incredibly prompt delivery & a product that has no equal.

For anyone looking to purchase a high quality, custom-made arcade machine, look no further than My Games Room.

Furthermore, I was NOT paid anything for these comments., nor would I ever accept any such idea.

Just an extremely satisfied & loyal customer, who is more than happy to take care of a company that has so far taken very good care of me.

Jeanine - Party Hire
We had a great party especially with hiring Big Buck Hunter, everything was so easy, ordered, came on time, the guys dropped off the machine were so nice and helpful, and pickup was just as easy, thanks for the great service
Jeanine
Maria - Ultra Edition Xenon
I purchased the Ultra Edition Xenon for my boyfriends birthday and was very impressed with the service provided by Anthony. From the very beginning he was extremely helpful in answering all my questions, and very patient with my delayed responses.
Now that the machine has been delivered i can say that my boyfriend absolutely loves it! I cannot get him away from the thing!

Thanks to My games Room for an excellent product accompanied by wonderful customer service!

Cindy - Party Hire
We hired a pinball machine, air hockey table and arcade machine for our 13 year old birthday party. All were a great hit with both kids and adults alike!
My games room provided friendly and professional service and I highly recommend them.
George - Ultra Edition Cocktail Pro
I have recently purchased the Ultra Cocktail Pro, and I have to say, it is brilliant! It has all the classic games (which I love), along with the new ones in which my kids enjoy.
I am now everyone’s new best friend.
Great product and great service.
Thanks
Nick - Xenon Arcade Machine
Hey guys love the machine great service from anthony .Everyone has been asking me where I got it from and have been passing ur details around .Good luck cheers
Steven - Party Hire
Thank you Anthony and the My Games Room team.

You absolutely made our party ! Thank you for setting everything up.
The Karoke and Slushee machine was a huge hit and the kids loved the fairy floss
machine (as did the adults) 🙂
I will definitely be using you again for our next party!

Peita - Cocktail Arcade Machine
Right from the beginning it was very apparent that great customer service is very important at My Games Room. Anthony really took his time going through every feature, and answering all our questions honestly, ensuring our ultimate choice would be the best one for us. His helpful attitude was displayed right through to meeting our specific needs for delivery and he did not let us down! His delivery boys were fantastic too, great guys who went above and beyond to get the products into the room and assembled, all part of Anthony’s great service. Thanks Anthony and your team for your impeccable service from beginning to end. It was a rare and absolute pleasure to deal with such professionals and we will recommend your business to everyone we know.
Shaun - Ultra Edition Defender
I just received my machine and all i can say is WOW !!
This machine has all the games I remembered playing as a kid
If you are a true gamer like myself, this is highly recommended.
Thanks again guys for getting it out here in great nick!
Margot - Party Hire
We hired some equipment from you guys for my sons 7th bday.
Everyone had a great time and loved the machines. It felt like we were in a real arcade!  We’ll definitely be back next year. Thanks again